Privacy Policy

1Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our services.

Personal Information you provide:

• Full name, email address, phone number / WhatsApp number
• Country of residence and nationality
• Medical condition, diagnosis, and treatment requirements
• Medical reports, test results, and health records (only when voluntarily shared)
• Passport and visa information (when required for travel assistance)
• Payment and billing information
• Communications you send us via email, WhatsApp, or chat

Information collected automatically:

• IP address, browser type, device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms
• Cookie data and similar tracking technologies

2How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our medical travel coordination services
• To match you with suitable hospitals, doctors, and treatment options
• To communicate with you regarding your inquiry, appointment, or treatment plan
• To process visa applications, hotel bookings, and travel arrangements on your behalf
• To send you important updates, appointment reminders, and follow-up communications
• To send promotional emails and newsletters (only with your consent)
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legal rights
• To detect and prevent fraud or unauthorized access

3How We Share Your Information

We may share your information with the following parties, strictly for the purpose of providing our services:

• Partner Hospitals and Doctors: Your medical information is shared only with the hospital/doctor you are being referred to, with your explicit consent.
• Travel and Visa Partners: Basic personal information shared for visa processing and travel arrangement purposes.
• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or providing services (e.g., email platforms, analytics tools) — bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or governmental authority.

We do not share your medical records without your explicit written or digital consent.

4Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant advertisements on other platforms (e.g., Google Ads, Facebook Pixel).

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted through our website
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Staff training on data privacy and security protocols

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active patient records: For the duration of your treatment and follow-up period
• Inquiry data: Up to 3 years from the date of last contact
• Financial records: As required by applicable tax and accounting laws
• Marketing data: Until you unsubscribe or withdraw consent

After the retention period, your data is securely deleted or anonymised.

7Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request that we limit how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at privacy@indiameditrip.com. We will respond within 30 days.

8Third-Party Links

Our website may contain links to third-party websites (e.g., hospital websites, government visa portals). We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will promptly delete that information. If you believe we have inadvertently collected data from a child, please contact us immediately.

10International Data Transfers

As an international medical travel platform, your data may be transferred to and processed in countries other than your country of residence, including India. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses where required.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify you by email or by placing a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: